Adobe Fallout and Resolution of Adobe Download Manager Problems


Saturday, I complained that Adobe had sold me a piece of software and then failed to deliver. The problem was the download manager dumped core as soon as it started up. I sent an email to Adobe support and got back a long list of instructions. They didn't help. Here's my second note to Adobe:

No joy. I followed these instructions. The ADM downloads and when I launch it, it says "Safari, IE, and Mozilla must quit to run this application" I say OK, it kills the browser windows, runs the installer (which installs ADM as Applications:Utilities:Adobe Download Manager), and then launches ADM. Almost immediately, I get "ADM has unexpectedly quit. Submit a report?" I'm running OS X 10.3.7.

Adobe responded with a note that was so general that I wondered if they any idea of the history:

Hello Phil,

Thank you for contacting Adobe Customer Service.

It could be that there are download managers within the browsers that you have mentioned that could be conflicting with the Adobe Download Manager.

It appears your order for the Photoshop Elements 3.0 has been 'requested' as you have begun the download.

I am re-enabling the product. The download manager should be replaced with an updated version and the download should proceed accordingly.

I hope this information helps to resolve your issue with downloading your Photoshop Elements 3.0 to your computer. If the issue is not resolved please call the customer service number below for more immediate service.

For more information on Adobe¨ products or services please visit us at: http://www.adobe.com or contact Adobe customer services at 1 (800) 833-6687. Customer Service Representatives are available 6:00am-8:00pm PST, 7 days a week.

Best Regards,

Jacqueline S.
Adobe Customer Service

I struck out on my own and found out that not only does the ADM install itself in Applications:Utilities, but it also puts a plug-in in ~/Library/Internet Plug-ins. I deleted both the ADM application and its plug-in and, viola, things works. Apparently ADM can't deal with an old version of its own plug-in and doesn't overwrite it or check it. So, I'm in business, three days later, no thanks to Adobe Support.