I'm Pissed Off at Adobe


I wanted to buy Adobe Photoshop Elements this afternoon to do some photo editing. I went to Adobe's web site and went through all the steps necessary to purchase it. When I was done, it told me I had to be in Internet Explorer for the download to work, so I quit Safari and started up Internet Explorer and started the download. It doesn't actually download the file, it downloads the "Adobe Download Manager." Upon installation, the thing fires up and just dumps core. The little Apple "the application unexpectedly quite" message pops up and its all over. Rebooting doesn't help.

That was bad enough, but what really made me mad was that their site had nothing but rudimentary help on downloading stuff you've just purchased (like how to start your browser) and nothing of any sophistication. So, I just found the form to send in a help request. The form made me fill out about two dozen fields, most of which were completely irrelevant to the problem (like what time it occurred). To add insult to injury, they couldn't even pre populate it with things they already knew (since they made me log in). This is not the way to sell things online.