Phil Windley's Technometria | Tag: vrm
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Relationship Providers
Businesses spend a great deal of time and money trying to identify their customers. By "identify" I mean not just get a name and credit card number, but find, learn about, and discover the attributes, preferences, and even desires... [Continue reading]
Posted in Phil Windley's Technometria on July 23, 2008 3:38 PM
The 50-50 Rule in Retail: Capturing Customer Conversations
Ross Mayfield notes that in an Apple retails store "50% of the space is for retail sales and 50% for service and support." He goes on to contrast that with places like Fry's or Best Buy. I'm always amazed... [Continue reading]
Posted in Phil Windley's Technometria on July 9, 2008 10:03 AM
One Is the Loneliest Number: Relationships on the Internet
Bob Blakely is speaking about building a relationship layer for the Internet. A relationship is the context within which we observe one another. Past history and even attitudes are not directly observable. This is imperfect--distant relationships are the basis... [Continue reading]
Posted in Phil Windley's Technometria on May 14, 2008 1:45 PM
Starting a Small Business: Active Paticipation or Passive Resentment?
I'm starting a new business called Kynetx. As I go through some of the things I do, I'm planning to blog them. The whole series will be here. This is the twelfth installment. You may find my efforts instructive.... [Continue reading]
Posted in Phil Windley's Technometria on April 9, 2008 11:55 AM
Hard Drives and Apple
One of the great things about blogging is that it gives you and outlet to vent when you get crappy customer service--heck, I think that drives blogging more than anything. Dave Winer got ripped off in an Apple store... [Continue reading]
Posted in Phil Windley's Technometria on December 24, 2007 4:59 PM
IIW2007B Kicks Off
IIW2007B is underway. I flew to San Jose with two of my grad students, Bryant Cutler and Devlin Daley this morning. We went to Costco to buy food for snacks and showed up at the Computer History Museum about... [Continue reading]
Posted in Phil Windley's Technometria on December 3, 2007 4:12 PM
Free Markets: Your Choice of Silo
Doc is giving his riff on VRM. It's new and different every time. No one does this sort of thing as well as Doc. With respect to VRM, he quotes Whitman: And I know I am solid and sound;... [Continue reading]
Posted in Phil Windley's Technometria on November 5, 2007 4:21 PM
Internet Identity Workshop 2007: Day Two
IIW2007A Agenda Wall(click to enlarge) The second day at IIW started in the traditional way: building the agenda. I was surprised that almost half to rooms stood up to propose a session. The wall is pretty full and there... [Continue reading]
Posted in Phil Windley's Technometria on May 15, 2007 1:29 PM
Funding Public Radio (and ITC) with VRM
In a post at Linux Journal about identity and VRM, Doc Searls says that rather than boil the VRM ocean, he would rather pick a specific problem. Beyond cash for goods or services, I would like the option of... [Continue reading]
Posted in Phil Windley's Technometria on February 5, 2007 10:04 PM
Vendor Relationship Matters
I went to Doc's discussion of VRM (vendor relationship management). We had a great discussion around a number of scenarios. There's Doc's (by now) famous rental car discussion. Dave Winer brought up Yahoo! Movies and Netflix and sharing data... [Continue reading]
Posted in Phil Windley's Technometria on December 5, 2006 2:40 PM
Managing Vendors Before They Manage You
On this week's Technometria Podcast, Scott Lemon, Matt Asay and myself are joined by Britt Blaser and Doc Searls. We have a great discussion about how Internet tools can be used to manage vendors instead of them managing us.... [Continue reading]
Posted in Phil Windley's Technometria on November 27, 2006 2:53 PM