Context as an Integration Driver


I just read a white paper at the Radiant Logic Web site on context. The article contends that hierarchical relationships provide context and that one of the primary drivers for integration on the business side is recovering context. As an example, when I combine customer service and customer billing systems, I gain more context surrounding any individual customer and the understanding I gain from that is what makes the integration worthwhile. The article hums right along and makes some interesting points until it gets to the "Context from a technical perspective" section and then is feels like the author lost interest and posted it before it was done. I wish that weren't so---I was anxious to read it.