Where can I maximise impact from this deployment? He suggested the richest area is around exception handling, which he called the shadow economy of the enterprise. He suggested 60-70% of knowledge workers is devoted to exception handling, and this is the ideal place to use social tools to find the right people and connect to the data.From Dachis Business Summit - you know, the Social one!
Referenced Wed Mar 30 2011 08:51:30 GMT-0600 (MST)
Social Media as Enterprise Exception Handling
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