The web site is sporting a new design. The new design is cleaner and less cluttered. I like it. The downside of a clean look is that there's fewer things on the homepage which means the hierachy got deeper. One of the problems with government web sites is the shear number of things that people want to find. Enforcing the three click rule is hard. That's one of the reasons why personalization is so important.

The new site also features live help and a new business portal that been in the works for months. There's more to come there and I'm anxious to see it.

Of course the problem with a new design is that all of the agency sites are still using the old design. So, all the work people went through to get the entire collection of web sites looking consistent now has to be redone. There's technology that can help with that, of course. Its called content management. Unfortunately the hurdles that have to be cleared to get content management in place are many.

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Last modified: Thu Oct 10 12:47:20 2019.