Posts with keyword: customer+service

4 entries

The Self-Sovereign Internet of Things

Tue Dec 1 15:31:00 2020

Self-sovereign identity offers much more than just better ways to log in. The identity metasystem is really a sophisticated messaging system that is trustworthy, secure, and extensible. While decentralized identifiers and verifiable credentials have much to offer the Internet of Things (IoT), the secure messaging subsystem promises an IoT that goes well beyond those initial scenarios. This post gives and introduction to SSI and IoT. The follow-on post goes deeper into what a true Internet of Things founded on SSI can provide.
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Whoring Out Your Brand

Tue Mar 6 15:15:00 2012

Part of me is surprised that companies spend so much time building up a brand only to let short sighted business decisions undermine it. Another part of me isn't surprised at all. That's what upper management is incented to do. You have to admire Steve Jobs for insisting on quality over quick fixes as he worked to bring Apple back. The call of quick profits is hard to resist.
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Hard Drives and Apple

Mon Dec 24 16:59:00 2007

One of the great things about blogging is that it gives you and outlet to vent when you get crappy customer service--heck, I think that drives blogging more than anything. Dave Winer got ripped off in an Apple store yesterday and told the tale on his blog. I've owned, if you count the machines I buy for my students in my research lab, dozens of Apple machines in the last five years. Overall, I find them to be moderately reliable--but I have to admit most of the problems I've had have been on new-release machines. I've never taken my
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PayPal Really Makes Me Mad!

Fri Nov 30 17:44:00 2007

I got an email from PayPal today: We have reason to believe that your account was accessed by a third party. We have limited access to sensitive PayPal account features in case your account has been accessed by an unauthorized third party. We understand that having limited access can be an inconvenience, but protecting your account is our primary concern. Well, it wasn't a third person, it was me. I used PayPal to collect registration fees for IIW (happening next week). All the money we have to pay vendors, etc. is in that account and I can't get to
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