Posts with keyword: enterprise

4 entries

Images and Video in Collaboration

Wed Dec 20 07:38:00 2006

Last week I was working on a short piece for InfoWorld about collaboration--what companies spend too much money on and what they don't spend enough on. One inexpensive collaboration tool that is underutilized is video. I'm not talking about video conferencing, but the now near ubiquitous ability to create and easily distribute short videos. If there's anything YouTube has taught us, it's that user-created video is coming into its own. In a recent article called Video Knowledge, Jon Udell references the work of Sean McCown, a professional database administrator who writes the Database Underground blog for InfoWorld. Sean's been
Continue reading {Images and Video in Collaboration}

The Customer Is In Charge

Tue Jul 25 09:51:00 2006

If you've had doubts about how the Web, and especially the blogosphere, has affected the relationship between companies and customers, look no further than David Berlind's recent exchange with a T-Mobile customer service rep that he recorded and put up on the 'Net. The 13 minute call, which David recorded (and told the rep he was recording) shows a pompous, egotistical, and sometimes surly customer service rep berating David for not reading the terms and conditions of the service (does anyone read them?) and systematically refusing to listen to the real problem. David posted a copy of the call
Continue reading {The Customer Is In Charge}

Improving Search Results Inside the Enterprise

Thu May 25 04:31:00 2006

Pavel Dmitriev from Cornell(click to enlarge) Organizations often use search engines as part of their corporate information infrastructure. The problem is that inside corporations creating Web pages is typically much more difficult than it is on the Web at large and consequently, links to pages are a much less useful indicator of page relevance. How do you solve this problem? I attended a presentation by Pavel Dmitriev from Cornell that discusses one such solution. (See the paper.) Within an organization, users are much more likely to be interested in improving the results from a search engine. Dmitriev and his co-authors
Continue reading {Improving Search Results Inside the Enterprise}

SOA Governance Questions

Tue Dec 13 11:46:00 2005

As I work on my SOA governance story, I came up with a list of questions for companies about SOA governance. Feel free to leave comments or to contact my directly with answers and ideas. As I dig into this, it's clear there's a book waiting to be written around this topic. How would you characterize the stage your company is at in deploying SOA-based systems? (some examples; pilot, beginning, advanced) Do you have a strong Enterprise IT Governance process now? If so, how is you SOA governance related to IT governance? Is it just a piece of it
Continue reading {SOA Governance Questions}