Intention Generation: Fuse and VRM
One of the most influential books I've read in the last several years is Doc Searls' Intention Economy. The concept is simple: customer demand is the source of commerce and yet business has done a poor job of finding ways to understand customer intention. Doc's ideas have given rise to a movement called vendor relationship management or VRM. The term is a play off of CRM, and leads to a key idea: customers need tools to manage their interactions with the people who sell them products and services. When I write about social products, I'm writing about one such
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Eric Schmidt's Commerce Fantasy
Eric Schmidt's vision of ecommerce in the future lines right up with the anonymous ecommerce application that I wrote last month.
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IIW2006: SXIP, InfoCard, XRI, and Doc
The new "just right" room(click to enlarge) We moved upstairs to accommodate the crowd and ended up with a lot more elbow room. Dick Hardt was the first speaker after the break. he gave a new version of his famous Identity 2.0 talk. Dick mentions BCeID, a government identity service that forms a basis for digital identity in BC. I've long argued that governments have abdicated the responsibility for provide commerce supporting infrastructure online. (By "infrastructure" I mean legal frameworks more than hardware and software.) BCeID looks to be mostly about government online services, but Dick points out that he's
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