Posts with keyword: jon+udell

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Calendars, Concept Count, and User Experience

Wed Jan 31 11:35:00 2007

Jon Udell has a detailed post on connecting Google Calendar and Outlook, but that's just the vehicle for talking about "concept counts"--the number of difficult concepts a person must understand and sort out to accomplish some task. Jon enumerates seven for this particular task; clearly too high. He concludes: All this only scratches the surface. We could elaborate a whole lot more of these conceptual underpinnings. Bottom-line: support for standards is necessary but not sufficient. Even when products comply with standards like iCal, people struggle mightily to use those products interoperably. It's the conceptual barriers that get in their
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